Our Commitment to You

At TrendSphere, we’re passionate about providing premium activewear and accessories that enhance your active lifestyle. We understand the importance of timely delivery and complete satisfaction with your purchases. Our streamlined shipping and returns processes are designed with your convenience in mind.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Timeframes

Shipping Method Carrier Cost Delivery Time Best For
Standard Shipping DHL or FedEx $12.95 10-15 business days after shipping Faster delivery to most locations
Free Shipping EMS Free for orders over $50 15-25 business days after shipping Budget-friendly option for larger orders

Please Note: We ship worldwide excluding some remote areas and parts of Asia. Delivery times may vary based on destination and customs processing.

Returns & Exchanges

Eligibility Requirements

To be eligible for a return or exchange, your item must meet the following criteria:

  • Items must be returned within 15 days of receiving your order
  • Products must be unused, unworn, and in original condition
  • All original tags must be attached
  • Items must be in their original packaging

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Headwear (all types including hats, caps, and headbands)
  • Equipment (all fitness and activity equipment)
  • Items marked as final sale or clearance
  • Products without original tags or packaging

Tip: Please try on items carefully and review product details before removing tags to ensure your satisfaction.

Return & Exchange Process

Follow these simple steps to request a return or exchange:

  1. Contact Our Team: Email us at [email protected] with your return or exchange request using the template provided below
  2. Wait for Approval: Our customer service team will review your request and provide a Return Authorization Number within 1-2 business days
  3. Package Your Items: Securely package the items you’re returning, including the original packing slip or a copy of your order confirmation
  4. Ship Your Return: Send your package to our returns center at the address provided in your return authorization email

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear TrendSphere Customer Service Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
– Order Number: [Your Order Number]
– Order Date: [Date of Purchase]
– Customer Name: [Your Full Name]

Item(s) for Return/Exchange:
– Product Name: [Product Name]
– Size: [Size]
– Color: [Color]
– Quantity: [Quantity]
– Reason for Return/Exchange: [Please provide details]

Preferred Resolution:
– [Refund to original payment method]
– [Exchange for: Product Name, Size, Color]

I confirm that the item(s) are unused, in original condition with all tags attached.

Thank you for your assistance.

Sincerely,
[Your Name]
[Your Email Address]
[Your Phone Number (optional)]

Shipping for Returns & Exchanges

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Return Shipping Address:
TrendSphere Returns
2087 Park Avenue
Sacramento, US 95814

Refund Processing

Once we receive and inspect your return, we will process your refund according to the following timeline:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method
  • Appearance on Your Account: Depending on your financial institution, it may take 5-10 business days for the refund to appear on your statement

Note: Shipping charges are non-refundable. For exchanges, we will cover the shipping cost of the replacement item to your location.

International Returns

As we serve customers worldwide (excluding some remote areas and parts of Asia), international returns follow the same process outlined above. Please note that customers are responsible for any customs duties, taxes, or additional fees associated with international returns.

Need Assistance?

Our customer service team is here to help with any questions about shipping, returns, or exchanges:

Email: [email protected]

Response Time: 1-2 business days

We appreciate your trust in TrendSphere for your activewear needs and are committed to ensuring your complete satisfaction with every purchase.