Term and Conditions

1. User Obligations and Responsibilities

By using our Site, you agree to the following responsibilities:

• Account Accuracy: If you create an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
• Legal Use: You may only use the Site for lawful purposes and in compliance with these Terms. You must not engage in any fraudulent, abusive, or harmful activities, such as hacking or distributing malware.
• Age Requirement: You must be at least 18 years old or the age of majority in your jurisdiction to make a purchase. By placing an order, you confirm that you meet this requirement.
• Prohibited Conduct: You agree not to:
  • Upload false or misleading content.
  • Interfere with the Site’s functionality or security.
  • Use the Site to infringe on others’ rights, including intellectual property.

We reserve the right to suspend or terminate your access if you violate these obligations.

2. Products and Services

TrendSphere offers a curated selection of activewear and accessories, including categories like Bottoms, Hoodies & Jackets, Bags + Travel, and Equipment. Our products are designed for durability, comfort, and style to support your active lifestyle.

• Product Descriptions: We strive to accurately display product details, including sizes, colors, and materials. However, slight variations may occur due to screen settings. If a product does not meet your expectations, please refer to our Returns & Exchanges policy.
• Availability: All items are subject to stock. If a product is out of stock, we will notify you and may cancel the order or offer an alternative.
• Non-Returnable Items: For hygiene and safety, the following items cannot be returned or exchanged:
  • Headwear (e.g., hats, caps, headbands)
  • Equipment (e.g., fitness gear)
  • Items marked as final sale or clearance

3. Orders and Payment

When you place an order on TrendSphere, you agree to the following terms:

• Order Process: Orders are processed within 1-2 business days after payment confirmation. Orders on weekends or holidays are processed the next business day.
• Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely, and you authorize us to charge the total amount, including shipping and taxes.
• Order Confirmation: After placing an order, you will receive an email confirmation. This constitutes acceptance of your order, but it is not a final sale until we ship the product.
• Cancellations: You may cancel an order within 24 hours of placement by contacting us at [email protected]. After this period, orders cannot be canceled as processing begins.
• Pricing and Taxes: All prices are listed in USD. Additional customs duties or taxes may apply for international orders and are the customer’s responsibility.

4. Shipping and Delivery

We ship worldwide, excluding some remote areas and parts of Asia. Our shipping options are designed for your convenience:

• Standard Shipping: Carrier: DHL or FedEx. Cost: $12.95. Delivery Time: 10-15 business days after shipping.
• Free Shipping: Available for orders over $50. Carrier: EMS. Delivery Time: 15-25 business days after shipping.

Delivery times are estimates and may vary due to customs, weather, or other factors. We are not liable for delays beyond our control.

5. Returns, Exchanges, and Refunds

We aim for your complete satisfaction. Our returns and exchanges policy is as follows:

• Eligibility: Items must be returned within 15 days of delivery, unused, in original condition, with tags and packaging attached.
• Process:
  1. Email us at [email protected] with your request using the provided template.
  2. Wait for approval and a Return Authorization Number (within 1-2 business days).
  3. Ship the item to: TrendSphere Returns, 2087 Park Avenue, Sacramento, US 95814.
• Costs: Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable service.
• Refunds: Refunds are processed within 3-5 business days after we receive and inspect the return. The refund will be issued to the original payment method and may take 5-10 business days to appear on your statement. Shipping charges are non-refundable.
• Exchanges: For exchanges, we cover the shipping cost of the replacement item.

For international returns, customers are responsible for customs duties or taxes.

6. Intellectual Property

All content on the Site, including text, images, logos, and designs, is owned by TrendSphere or our licensors and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without our prior written permission.

• User-Generated Content: If you submit reviews or photos, you grant us a non-exclusive license to use them for promotional purposes. You confirm that you have the rights to such content.

7. Limitation of Liability

TrendSphere strives to provide a reliable and secure shopping experience. However, our liability is limited as follows:

• We are not liable for any indirect, incidental, or consequential damages arising from your use of the Site or products, such as loss of data or profits.
• Our total liability for any claim related to your purchase shall not exceed the amount you paid for the product.
• We do not guarantee that the Site will be error-free or uninterrupted. We may suspend access for maintenance or updates.
• Products are provided “as is.” We are not liable for issues resulting from misuse or normal wear and tear.

This limitation applies to the fullest extent permitted by law in your jurisdiction.

8. Privacy and Data Protection

We value your privacy. Our Privacy Policy (available on the Site) explains how we collect, use, and protect your personal information. By using the Site, you consent to our data practices.

9. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United States and the state of California. Any disputes shall be resolved in the courts of Sacramento, California. For EU consumers, this does not affect your mandatory rights under local law.

10. Changes to Terms

We may update these Terms periodically to reflect changes in our practices or legal requirements. The updated version will be posted on the Site with the effective date. Your continued use of the Site constitutes acceptance of the changes.

11. Contact Us

If you have any questions about these Terms, please contact our customer service team:

• Email: [email protected]
• Response Time: 1-2 business days
• Address: TrendSphere, 2087 Park Avenue, Sacramento, US 95814

Thank you for choosing TrendSphere. We appreciate your trust and are committed to supporting your active lifestyle with quality products and exceptional service.